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Refund policy

Returns & Refund Policy – Sukhmani Foods

Overview

Sukhmani Foods primarily sells perishable food products prepared fresh for each order, along with limited non-perishable items such as catering accessories. Due to the nature of our products, our returns and refunds policy is strictly limited and outlined below.

By placing an order on our website, you agree to the terms of this Returns & Refund Policy.

Perishable Goods (Food & Edible Items)

All food, meals, and edible items sold by Sukhmani Foods are non-returnable and non-refundable under any circumstances.

This includes, but is not limited to:

  • Meal plans

  • One-time food orders

  • Subscriptions

  • Cooked meals

  • Any edible or perishable product

Once food items are prepared and/or shipped, no refunds, returns, exchanges, or credits will be issued, regardless of delivery outcome, taste preference, delay, or non-consumption.

Non-Perishable Items (Catering Accessories Only)

Returns are accepted only for non-perishable catering accessories, subject to the following conditions:

  • Return request must be made within 7 days of delivery

  • Item must be unused, undamaged, and in original packaging

  • Proof of purchase is required

Items returned after 7 days from delivery are not eligible for refund or exchange.

Non-Returnable Items

The following items are strictly non-returnable:

  • All food and edible products

  • Gift cards

  • Sale or discounted items

  • Items damaged due to misuse, negligence, or improper handling

Partial Refunds (If Applicable)

Partial refunds may be issued only at our discretion in limited cases, including:

  • Items showing obvious signs of use

  • Items not returned in original condition or packaging

  • Items returned with missing parts not due to our error

  • Late returns received after the 7-day window

Refund Process (If Approved)

If a return is approved:

  • The item will be inspected upon receipt

  • You will be notified via email regarding approval or rejection

  • Approved refunds will be issued to the original payment method

  • Processing time may vary depending on banks or payment providers

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank (processing delays may apply)

If the issue persists, contact us at info@sukhmanifoods.com.

Sale Items

Items purchased on sale, promotion, or discount are final sale and not eligible for refunds or exchanges.

Exchanges

We replace non-perishable items only if they are defective or damaged upon arrival.

To request an exchange:

  • Email info@sukhmanifoods.com within 7 days of delivery

  • Approved items must be shipped to:
    Sukhmani Foods
    351 Route 34
    Matawan, NJ 07747
    United States

Gifts

  • If an item was marked as a gift and shipped directly to the recipient, an approved return may result in a store credit.

  • If the gift was shipped to the purchaser, any refund will be issued to the original purchaser.

Refund Discretion Clause

All refunds, replacements, exchanges, or credits — if any — are issued solely at the discretion of Sukhmani Foods LLC.

Sukhmani Foods reserves the right to:

  • Deny refund requests

  • Limit refund amounts

  • Require documentation

  • Refuse repeat or abusive refund claims

Contact Information

For questions regarding this policy, please contact:
Sukhmani Foods
📧 info@sukhmanifoods.com