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Shipping policy

Shipping Policy – Sukhmani Foods

Overview

Sukhmani Foods provides freshly prepared, perishable food products that are shipped using third-party courier and logistics partners. By placing an order on our website, you acknowledge and agree to the shipping terms outlined below.

Shipping Days & Schedule

  • Orders are shipped only on designated shipping days as displayed on our website.

  • Shipping schedules may vary due to holidays, weather conditions, or courier operational changes.

  • Once an order has been shipped, delivery timelines are fully managed by the courier service.

Responsibility After Dispatch

Once your order has been handed over to the shipping carrier, Sukhmani Foods’ responsibility for the shipment ends.

Sukhmani Foods is not responsible for:

  • Lost packages

  • Stolen packages

  • Delayed deliveries

  • Damaged packages caused during transit

  • Incorrect delivery by the courier

  • Packages marked as “Delivered” by the courier but not received

All deliveries are subject to the courier’s terms, conditions, and service guarantees.

Claims, Losses & Theft

If your package is:

  • Lost

  • Stolen

  • Delayed

  • Marked as delivered but not received

You must file a claim directly with the shipping carrier used for your order.

Sukhmani Foods does not issue refunds or replacements for issues caused by the courier unless explicitly stated otherwise and approved at our sole discretion.

Perishable Items Disclaimer

All Sukhmani Foods products are perishable.

  • Customers are responsible for tracking their shipments.

  • Customers must ensure someone is available to receive the delivery.

  • Packages left unattended are the sole responsibility of the customer.

Sukhmani Foods is not responsible for spoilage, quality degradation, or food safety issues resulting from delivery delays, missed deliveries, or unattended packages.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Sukhmani Foods is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Failed deliveries due to address errors

  • Additional shipping charges resulting from address corrections

Refunds & Exceptions

Any refunds, replacements, or credits — if offered — are:

  • At the sole discretion of Sukhmani Foods

  • Not guaranteed

  • Not automatic

Sukhmani Foods reserves the right to:

  • Deny refund or replacement requests

  • Request supporting documentation

  • Evaluate claims on a case-by-case basis

Acceptance of Terms

By placing an order with Sukhmani Foods, you:

  • Agree to this Shipping Policy

  • Accept all risks associated with third-party shipping

  • Release Sukhmani Foods from liability related to courier performance

Contact Information

For questions regarding your order or shipping policy, please contact our customer support team through the contact details provided on our website.